In most cases we can fix this for you, but there will be a minimum service charge for the time of our technicians of $150. This is only payable if your problem is fixed and will not apply if you choose to purchase/upgrade to a new system.
We recommend self-testing your alarm panel every 3 years to ensure your sensors, siren & strobe are working properly. We also recommend changing your backup battery every 3 – 5 years. Unless you know what you are doing, we would advise a scheduling professional service.
The cost of repairs on an old alarm system can be substantial so why not consider an update to a new system? In most cases our team can utilise existing wiring but update the hardware to keep cost down. Your new system will be NBN compatible and the latest generation panels give you access to features such as self-monitoring through mobile apps and Touchscreen panels. All of our new systems come with a 3-year warranty.
Jim’s Security are committed to providing free onsite no obligation quotes to customers. However, there are some circumstances where a visit by a Jim’s Franchisee is not considered a free quote but is a service call and there will be a cost incurred by the customer. If the conditions below are met then the quote may be considered a service call:
Services call by Jim’s technicians start from $150 and cover first hour labour / fault finding (not including any parts required).
Charging a service call is a standard practice in the trade services industry, many companies will charge a fee even if they don’t fix the issue (which we do not do unless we are providing reports to other parties). Our franchisees are all business owners and their time is valuable, if they take the time to travel to a job and resolve your issue, we believe it is fair that they are compensated for this.
Whilst a hard-wired system will always be our first choice, Jim’s Security also has a range of wireless security solutions which for homes with limited access to roof space. Wireless components work using RF technology to communicate signals to and from the system and customers can expect battery life of 3-5 years.
The added advantage of wireless technology means the system is portable and can be quickly uninstalled and moved to your new home.
We offer systems that give the option of either 24 Hour Back-to-Base Monitoring or self-monitoring. Back to base monitoring requires PSTN (phone line) or GPRS (mobile) connectivity, whilst self-monitoring is generally setup through hard wired IP connectivity.
Most older alarms systems use PSTN (telephone line) for communications back to the monitoring centre, in most cases this method will no longer function once NBN is installed. To reinstate monitoring you will need to add either an IP or GPRS module to enable communications.