Warranty Terms & Conditions

Jim’s Security are proud to offer a satisfaction guarantee on all services, along with a warranty on our range of systems as set out below:

  • Jim’s Security shall provide a warranty on all supplied security and security related equipment installed by the technician on the date of the receipt;                                                                                                              
  • All customer supplied equipment installed by the Jims security installer is covered by an
    installation warranty only, items that are faulty or become faulty will be the customers
    responsibility. If the installer is required to return to remove/ reinstall any customer supplied
    equipment a fee may be charged.                                                                                                                                                                     
  • The warranty does not include any leads provided or installed to link the system to the
  • The warranty extends from the date of the receipt for the period of time specified on the
    receipt. If no period has been specified, the warranty extends for a period of 12 months from
    the date of receipt;                                                                                                                                                                   
  • Jim’s Security are not responsible for any network issues, outside influences, changes to the NBN or like in
    any given area;                                                                                                                                                                   
  • The warranty does not cover incorrect use of the security system or work undertaken by a
    person other than a Jim’s Security technician;                                                                                                                                                                   
  • The Warranty does not cover resetting of apps and/or passwords on new devices – this a
    chargeable service call                                                                                                                                                                   
  • Jim’s Security reserve the right to have the first opportunity to rectify any damage to property
    or faulty security equipment, within a reasonable timeframe;                                                                                                                                                                   
  • Jim’s Security’s liability other than this warranty shall be limited to the repair of damages
    caused or value thereof;                                                                                                                                                                   
  • Jim’s Security will endeavour to have a technician visit your premise within 7 days of a
    warranty claim;                                                                                                                                                                   
  • All stock shall remain the property of Jim’s Security until such time as the total invoice amount shown on the invoice is paid in full.                                                                                                                                                                   
  • Should any accounts remain in arrears and should these arrears then be handed to a debt
    collection agency, the client named on the invoice shall be liable for any additional costs that
    may arise from the collection of these arrears                                                                                                                                                                   

Should you have any disputes or claims with respect
to the warranty on your Jim’s Security system,
please do not hesitate to contact your Local Office on 131 546