Customer Service - Jim's Security

Customer Service

We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.

Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.

Complaints are carefully monitored, and Jim posts his Email address on the public website so that unhappy customers can contact him directly.

Client Testimonials

Big shout out to Luigi from Jim's Security. He has great knowledge with the products that they provide. Very professional with his workmanship and provides information every step of they way. Would recommend HIGHLY him to anyone who needs a CCTV or Alarm System installed.

Anish has been incredibly helpful with every one of my inquiries. All the way from the installation of security system, to 2 years later now. He's very polite, friendly, attentive and reliable, can't recommend him highly enough! Massive thank you for your amazing service Anish - from myself and famil.y

I am very happy with Daniel's fault finding expertise and installation of more camera's and upgrading my software to my existing CCTV System, plus checked and upgraded the software on my Alarm system. I would definitely recommend his services.

I just had George Scylla's attend my home to fit a security system and what an amazing man, amazing company, from start to finish he was polite, friendly, explained everything so well and cleaned up when he finished his job. I will definitely be using Jim’s security and George in the future.

I am very happy with the service provided during installation and customer service there after. The system is absolutely perfect. Thank you to Danny for sorting out our security concerns.

Would highly recommend Jim’s Security to anyone. Glen and George both very thorough from quoting right through to installation. George was amazing. He talked us through the app and was more than happy to adjust the cameras to ensure we were 100% happy. Well done team.

Danny was very helpful and accommodating when it came to the selection and installation of our alarm system. It was fairly priced and he was able to fit us in on short notice. He also came back to relocate a sensor without hesitation and charge. Would highly recommend.

Had Anish come out for a quote & was punctually on time. I told him what I required & he chose the best system for my business premises. Punctually came out on time, again to fit out the system which took him no time to fit then even followed up the next day to iron out a few minor kinks. All this in a great price! Thank you Anish, a fantastic job well done. Highly recommended service & technical know how at a great price. AAA+

Danny from Jim's Security Austral did a fantastic job in all my Hikvision Alarm/Doorbell and CCTV residential installation. Plus helping me to follow up my warranty claim from the supplier. Don't look further just get him for a piece of mind on Hikvision.

Had George out today to install a new alarm system. He was so polite, professional and helpful. Extremely happy with the service and would highly recommend.

Daniel was fantastic. Very friendly, efficient and helpful. He took time to explain how the whole security app worked for me and was patient with me, whilst I fumbled through learning to use it. Would highly recommend.

Amazing service and install. Tim was efficient with quoting and made sure to explain everything to me regarding the alarm and CCTV system. Jordan was experienced and ensured the install went perfectly. 100% recommend for any alarm or CCTV system.

Forget the rest, Jim’s security services are the best, professional, friendly, safe and very helpful. Anish in particular did a outstanding job. Very knowledgeable, 5 stars from us. Best of luck with the business and for future. Cheers!

Daniel is very professional and efficiency for his security job. Other electrical people don’t know how to do this work and damaged my house. He also helped me to fix the damage and garage roller door but not his work. Also. He charged cheap as well. I am very happy for his work. Definitely highly recommend him to others.

Extremely professional and knowledgeable. Price competitive. Jordan, who installed our system, was fantastic! The installation went smoothly. Jordan explained as he was installing and the end result of camera positioning, quality of picture with minimum conduit was more than we expected. No hesitation in recommending. Thanks again Jordan, great customer service.

Really happy with the system I got from Jim's Security and the amazing service by Andre, I appreciated the extra time he took with me to choose and talk through the camera system. Price was very competitive and the install looks so clean.

After moving into our new home we inherited an older alarm system which we had no idea how to use. Alex was able to service the system and was very knowledgeable on it and gave us a rundown on how to use it. Alex was very friendly and overall really good service and no hesitations to call him again. Yes I recommend!

I had Andre from Jim’s Security install a camera system for me which included 2 alarm cameras. The system works fantastic! Can’t thank Andre enough for the fantastic service and workmanship he provided. At end of installation he talked me through in detail how to operate the system. I would highly recommend him to anyone!

Amazing service and install. Tim was efficient with quoting and made sure to explain everything to me regarding the alarm and CCTV system. Jordan was experienced and ensured the install went perfectly. 100% recommend for any alarm or CCTV system.

Professional service by Prabhu. Great communication and quick response to my query. I would recommend Jim's to others Great, friendly, efficient service. Five stars.

Excellent all round experience. On time, friendly, neat, attention to details. All clean and tidy at completion! Full explanation of system at handover. This team is highly recommended.

From initial quote, inspection and installation, Danny has been highly professional throughout. He was very patient with us whilst we quoted other places for a deal and even offered us a competitive price which sold us. He has very high knowledge in this industry and made our whole experience very seamless. Danny takes the time to ensure we understand the systems and are comfortable with everything before he leaves. We can see that Danny genuinely cares about his customers. We will definitely refer him to people who require the same service.

Very happy. Turned up on time. Did a great job. No fuss and cleaned up after himself. Helped me set the app up on my phone too.

We got referred to Marko from Baulkham Hills by our family friends as we wanted to get professional help to install cable cameras in the house we moved in January of this year. Marko was able to come meet us, review the area and recommend us where and the number of cameras we need. He gave us a reasonable price and then installed the cameras within a day. He also supported us in installing the app and follow up questions we had. We have found Marko to be very professional and had an amazing customer experience so far. We would not hesitate to recommend Marko or seek his services again.

Louie was prompt, professional friendly and quick. He knew his job well & provided all information of how to use the cameras. Thanks for a great job.

We had 4 security cameras and intercom installed. George is a very professional, energetic and lovely person. He did an excellent installation job and took time to patiently step us through the workings of the integrated system which has amazing functionality. George’s happy and friendly attitude made all the difference! Thank you.

Service was great. Exactly how he said it would be done. Very knowledgeable and helpful. Highly recommend this service.

I was extremely happy with Jim's Security - the chap (Greg) was very professional, did a great job & explained the product to me in detail. I would recommend him to anyone who needs a security system installed. Absolutely wonderful service. Thanks!

Shaun was incredibly responsive to all my questions and was able to fix our security system efficiently. Very happy with his services. Thank you for your help!

I called Jim's Antennas to have someone come to our house and connect 2 antennas in bedrooms which were not connecting to free to air TV. Troy came out and was extremely courteous and helpful. He fixed the problem in a matter of minutes with no on going problems. I do not hesitate to recommend Jim's Antennas if you need antenna services.

I had Damian come out and check over my security system that was playing up, he arrived on time, rectified my problem as requested quickly and professionally Highly recommended!

It was pleasure dealing with George & Glen from Jim’s Security. Glen was super helpful in selecting the right CCTV package for us. George is an absolute star! On time and thoroughly professional. Really happy with the installation and service provided. Went an extra mile to explain the intricacies of the system. 100% recommend.

Marko did a excellent job installing CCTV camera system. He explained very well the product and how the process work. Very tidy Installation we are very happy with the service.

I have used this business twice now. Both times Anish was on time, very responsive and great to deal with. He laid out our options in a professional way and gave various options to suit our budget. Highly recommend!

I needed my aerial fixed as I had just moved into a new place. Called Jim’s and got to say that the man who did the job was on time, professional & quick. His customer service was perfect, a credit to the organisation.

We have used Ian several times before and every time he has been fantastic! He is so easy to deal with and gets the job done easily and efficiently - a real pleasure to deal with. We highly recommend him!!

Anish helped me with some pre-existing security cameras that were present in the house I recently moved into. He rebooted the system so that the previous owner could not access the cameras anymore and showed me how to use the system. Very happy with his service, definitely recommend.

Glen was fantastic. He was so reasonably priced and completed the job on the spot. Glen is a really nice person and understood exactly what I needed. After 3 quotes he was the only tradesman I didn't feel I was being ripped off. Highly recommended. Thank you for a great job.

Stuart was extremely helpful and his knowledgeable advice was invaluable. The antenna was installed promptly and professionally. A pleasure to deal with. Price was extremely competitive and service was excellent

Fantastic service from Jim's Antennas and Daniel. Next day service and all of our issues were fixed on the spot. Daniel was very knowledgeable and helpful and was even polite to our furbabies! 😊 Would definitely recommend Jim's Antennas and Daniel. Thank you for great service.

First class service from an extremely knowledgeable and professional technician. The problem was solved and my TV is working perfectly now. Thank you

Brad was great. Arrived on time, got the job done quickly, cleaned up and was very pleasant. Would definitely recommend.

Amazing! Couldn't be happier. Marc was truly amazing. Funny guy and got my NBN box/modem and intercom working. The workman ship was truly amazing. Cant recommend enough.

Superb service and much cheaper than other quotes where they try to sell you a bunch of unnecessary/overpriced extras. Sean is a gentleman and did a great job - highly recommended.

Honesty is the best policy and I am happy to say I’ll be recommending them to all my neighbors. It’s really hard to find people that actually want to get the best for you and Jim’s did. Thankyou

No wonder Glenn gets a constant 5 star review! He sorted our rotten TV reception quickly, knew his stuff, and was easy to talk with - he showed us what he was doing and explained the problems. I’d heartily recommend Glenn to all!

Mark is friendly, on time, professional, and more than anything, very good at what he does. He identified the issue quickly, explained it to me clearly, and fixed if for a fair price quickly. Can't ask for more!!

Nick provided a stress-free service: he came on time, was fast and efficient, and was pleasant to deal with. Highly recommend.

From the initial inspection and quote, to the time of installation, Glen was courteous and professional. He provided a well thought out recommendation of which alarm system to get based on our needs. Costs were very competitive, with every item transparently listed. No pushy sales tactics. On installation day, George did a great job of locking everything down and explaining all the howto's & features. Thank you Glen and George for your excellent service.

Shaun did a fantastic job. He completed the job in a timely manner and am impressed with my new system that he installed. He recommended a great product. He also took the time to show me how to use the system. I highly recommend him.

Great company to deal with. I called one day and received a quote very quickly, and now the jobs done! Thank you George. You made the installation painless and I appreciate the time you took to explain everything.

Gregg was quick to respond to my enquiries, turned up when he said he would and did a great job installing and teaching us how to use our video system.

Thank you to Jim's Security who came and installed a much more suited security system for our home during the busy Christmas period. We are very happy with this new system, easy to use and easy to manage whilst out of the home. Would highly recommend Jim's security.

Highly recommend for all your Security Requirements, we are very happy with the camera quality of the Uniview 5mp Starlight cameras. The Technicians were so polite well mannered and friendly. A credit to the Company ! Many Thanks Guys ! 5 Stars

Thank you Jordan and the Jim’s team. Excellent to deal with, extremely highly quality of work carried out and follow up to fine tune the system was fantastic.

Jordan set up a new system for us and knowing we might need future assistance, post renovations, made himself available to help when we had no clue. A brilliant product, exceptional customer service and perfectionists when it comes to installation. Would highly recommend.

George was fantastic with the installation of my Swann security system. He listened to my areas of concerns around securing my property and ensured that all access points were covered by the cameras we wanted installed. He was quick and professional and did such a tidy installation and uncomplicated process. He gave me a clear understanding of how to use the app and Swann security portal before leaving, A+ ! Would definitely recommend!

Responsive on quote, had installation done within 3 days, friendly and good value. Definitely recommend.

Fantastic service by Jordon and Glen. Very professional and happy with the CCTV system installation. Showed us where they were going to place the cameras and explained the app and how it works. Will be recommending you guys to family and friends. Thank you.

We've just had Prabhu and Peter installed CCTV at our home. They were punctual, very courteous, knowledgeable and did a fantastic job with installing cameras and setting up aps on TV and our mobiles. Both Prabhu and Peter were very patient answering all the questions that we’ve had, and we cannot recommend them enough. Thank you guys.

Shaun was punctual, is very courteous and did a fantastic job installing a 4 camera surveillance system on our home, the price is very competitive and I will definitively recommend his services to my friends and neighbours.

Glen was personable and helpful from the outset - he patiently explained the details and provided unbiased product recommendation and advice. Glen and Troy did an amazing job installing the alarm system and electrical conduits. They were extremely considerate and took great care when drilling holes into walls of a new house. They diligently ensured the sensors and brackets were mounted seamlessly. Fantastic workmanship and excellent customer service - highly recommend!

Tim’s team at Jim Security did a fantastic job installing a brand new 4K 7 camera security system along with a well functioning alarm system. The guys did an outstanding job with the cabling through what was a challenging house. You can’t see anything. The cameras were positioned well, and all aspects of how to use the new tech were explained clearly and in detail. From the moment of quote through to supply and install, you simply couldn’t fault them. 20/10, will 💯 use them again in the future. Thanks again guys!

We wouldn't be happier with our service from Tim and the team. Super professional, great products and advice, and a really thorough installation. The techs spend plenty of time showing us how to use the devices and were all really polite and respectful. I wish all contractors were like this!

We used Jim's Security Sydney for three CCTV cameras and found them to be really excellent! Everyone we spoke with was responsive and helpful and the installation team were polite, professional and great problem solvers on the day. We could not recommend the team more highly!

I called Jim's Security due to several car break ins in the area. They were more than helpful with product and pricing to suit my needs. They were professional in all dealings from start to finish. On installation the young man who installed the system was very accommodating and ran me through the entire systems workings. I would happily recommend them to anyone who requires a security system.

Thanks to a great job Shaun. Managed to find a solution replacing an outdated security system on a challenging installation. Great attention to detail and very professional from start to finish. A pleasure to work with and would highly recommend.

All of our interactions with the team were very professional and the customer service provided was exceptional. It was so refreshing to deal with honest and friendly tradesman. The quality of the install and attention to detail was to a very high standard. I would highly recommend Jim’s Security Sydney.

The service provided by Peter and Prabhu was very professional and friendly . The process of providing a quote and arranging installation was easy and prompt . Priority was given to meet the urgent needs of installation . The job was completed with care and of a high quality , in fact the crew went above and beyond due diligence to satisfy all concerns. The information and instructions were clear and precise . I totally recommend this service.

The whole process was smooth and stress-free. From Tim’s transparency during the quoting process to Jordan’s high quality work (from installation to providing clear instructions). Very happy with the service and end product.

The guys at Jim's Security did an incredible job with our camera installation. They were very professional, taking the time to answer all questions about the security system itself along with how they would tackle the tricky install of a flat roof home. The final outcome is excellent & I'd highly recommend these guys!

Thank you, it was a job well done. Not only was our cameras installed, but our existing security system was calibrated for free. Reasonably priced and highly recommended.

Very professional. Prabhu and his team did a great job in setting up our security system, checked our alarm system and installed our TV wall brackets. They did it in a very timely manner, answered all the questions we have and offered continued support. We are very happy with their service. Thanks.

We just had Jordan and Josh from Jim’s Security Sydney install cameras at our place and we cannot recommend them enough. They were diligent, professional, friendly and got the job done sooner than anticipated. They were also patient and helpful in running us through how everything works, and encouraged us to get in touch should we have any further questions. We will definitely be recommending Jim’s security to our friends and neighbours in the Sydney area. Thanks again and keep up the great work guys!

Called Jim's Security as had an urgent security matter I needed assistance with. Even though Jim's did not install or sell the brand of CCTV system I had, still took the time to understand my situation and offered what ever assistance they could. They showed up within 30 minutes, sorted my issue, I was more than impressed with the service I received. I would highly recommend Jim's to everyone. I will not use anyone else.

I really wasn't sure using Jims security thinking it might be expensive. They are amazing great price great service. Will be calling them back to do more work around the house.

Request for a quote was promptly delivered. Louie provided clear and precise guidance and feedback to requests. Installation was professional and Louie was very competent. He was also courteous throughout. Highly recommended

Very professional and exceed expectations. Prompt and competitive price. Installation was neat and efficient.

Great service and got the installation done right away and quickly. Answered any questions I had immediately afterwards.

Very happy with my Camera Installation. There was great communication from the start. The technicians did a fantastic job. Their work went above and beyond my expectations. They were also on time, polite and kept me informed through the process. I highly recommend using Jim’s Security Sydney.

I had a great experience dealing with Shaun. He installed 6x Dahua cameras at my home. He did very neat installation and was very easy to deal with. The best part is he never looked in a hurry to finish the job and took his time to ensure top quality work. I would highly recommend Shaun for CCTV installation and cabling work.

Really great company to work with. The guys were really friendly, helpful and professional. They took their time to go through the system and how it works with you and offer on going support. Would highly recommend.

Louie arrived on time and was very clean and quick to identify the problem. He talked through the options with me without trying to push the most expensive option, and fixed the problem very quickly. Highly recommend.

Shaun provided excellent service, quality at a great price. Took the time to explain everything with the offer to return at anytime if further needed.

Glen solved all our problems easily. Prompt, professional and could not be any more efficient. 100 per cent positive. On phone 3 others ummed and arghed. Glen just came along and fixed it. All businesses should be run this way.

My whole experience with Jims Security was a breeze. I rang the receptionist and she booked it in for a time that suited me. Half an hour before he arrived I got a call he was on his way which I appreciated. He was extremely friendly, followed all covid safe protocol and cleaned up after himself. (New sockets in walls left plaster dust) I would definitely use again if I needed any more jobs done and I would recommend to friends and family.

Highly recommend Tim, Jordan and Glenn. They have been excellent to deal with from quote to installation. Professionally upgraded an old system to a new user friendly one with a competitive price . They were prompt, explained how it all works and cleaned up after themselves.

Excellent service from start to finish. Tim and Jordan were fantastic to deal with. Professional, courteous, on time and went the extra mile to ensure we were happy. Would highly recommend to anyone looking to have a security system installed. This is what good old fashioned Customer Service looks like.

Prabhu and his team at Jim's Security were absolutely top class with the work they did for our property. They installed a full alarm system and updated our intercom and front gate mechanism. Prabhu's communication was excellent, he was knowledgeable and friendly, well-priced and delivered a fantastic service. I would recommend them to anyone looking to install a security system of any sort. Thanks again Prabhu, Ryan and the team.

We recently had a security system installed by Shaun, and would highly recommend. We are very happy with the security cameras and alarm system that was installed. We feel peace of mind knowing our home is protected. Shaun was professional and a pleasure to have around when installing, my baby and dog loved him! He explained the system and how to work it. He has also been easy to contact with any questions since it has been installed - no helplines or call out fees like other companies! We are very happy we went with someone local, and will be using Shaun in the future.

Great guys. Communication from start to finish was excellent. Jordan was really good with the installation. He took pride in his work and wanted to deliver the best service he could. He tried hard to meet all our requirements and where it wasn't possible, through no fault of his own, he would offer up a number of alternatives and ask how WE would like to proceed. Would gladly recommend.

Extremely happy with the security cameras Shaun helped to installed at my mum's place. Shaun's professionalism and his responsiveness was excellent and was always willing to assist, with his patience to explain on how to use the system and app. The quality of the cameras provided are fantastic and the mobile app is extremely easy to use. Thank you Shaun for the work provided and I will highly recommend your services to anyone.

Great guys. Communication from start to finish was excellent. Jordan was really good with the installation. He took pride in his work and wanted to deliver the best service he could. He tried hard to meet all our requirements and where it wasn't possible, through no fault of his own, he would offer up a number of alternatives and ask how WE would like to proceed. Would gladly recommend.

We are very happy with the installation of our security system, recently completed by Shaun. He was very professional and easy to deal with. He spent a lot of time with us, explaining how to use the system. I would highly recommend Shaun.

Dan & his team were excellent. They patiently answered all our queries & responded diligently to our needs while conducting themselves in highly professional manner throughout the process. For those seeking security needs, look no further!

I found Louie to be a very trustworthy and reliable person. I had the run around with other companies but found Louie from Jim’s security and would recommend him to anyone.

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HEAD OFFICE
48 Edinburgh Rd Mooroolbark 3138
Victoria Australia

Hours of Operation
Mon – Fri: 7:00 – 22:00
Sat: 8:00 – 18:00
Sun: 8:00 – 18:00

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